iTahminiTahmin.com

Refund Policy

Last updated: 14 September 2026

Refund Policy

This Refund Policy explains the cancellation and refund terms for VIP digital memberships purchased through iTahmin.com ("iTahmin"). It is prepared in line with Turkish Consumer Protection Law No. 6502, the Distance Contracts Regulation and the EU Consumer Rights Directive (2011/83/EU). iTahmin is a sports analytics and prediction platform; it does not accept wagers, does not hold funds, and no analysis outcome is guaranteed.

1. Payment Methods

VIP digital membership is available through two channels:

  • Web — card subscription (Stripe): A credit/debit card subscription valid for the period of the plan you select, which renews automatically at the end of each period.
  • Mobile — in-app purchase: A subscription bought through the Apple App Store or Google Play.

Cancellation and refund terms are set out separately for each channel below.

2. Free Trial — Cancel Before It Ends and You Are Not Charged

Some plans include a free trial (3 days on shorter plans, 7 days on longer plans; the current length is shown at checkout).

  • If you cancel before the trial ends, no charge is taken from your card and no refund is needed.
  • When the trial ends, the subscription automatically moves to the paid period and the plan price is charged to your card.
  • The free trial is available once per person and is not granted a second time for the same card, device or account. In that case the subscription is not started and your card is not charged.

3. Cancelling Your Subscription and Stopping Renewal

  • You can cancel your web card subscription at any time via the "Manage Subscription" link on the VIP page (Stripe customer portal). You do not need to contact us to cancel.
  • Cancellation takes effect at the end of the current period: you are not charged at the next renewal, and your VIP access continues for the period you have paid for.
  • Mobile subscriptions are cancelled from your phone's subscription settings or from the relevant store account.
  • If you are charged for a renewal because you forgot to cancel, we will refund that charge provided you contact us within 48 hours of the charge and have not used VIP features in that period. This is a customer-satisfaction practice, not a legal obligation.

4. Digital Content and the Right of Withdrawal

VIP access is supplied as digital content/service and your access is activated immediately once the subscription is confirmed. You also have the opportunity to evaluate the service beforehand through the free trial and the free feature set. Because the digital content is supplied immediately and a trial is available before purchase:

  • under Article 15/1-(ğ) of the Turkish Distance Contracts Regulation, and
  • under Article 16(m) of EU Directive 2011/83/EU,

the 14-day statutory right of withdrawal does not apply to these purchases. By completing the purchase you request immediate performance of the digital content and acknowledge that you obtain access straight away. The refund options in sections 5 and 6 below are additional rights we offer voluntarily despite this statutory exception.

5. Good-Faith Refund (Card Subscription — Unused)

Even though the statutory right of withdrawal does not apply, under our customer-satisfaction policy we issue a full refund for the first paid period of a card subscription where:

  • the request is made within 14 calendar days of the charge, and
  • you have not actively used the VIP account.

Definition of "active use": signing in to the VIP account at least once after the charge; accessing AI analysis/tip features, premium match detail screens, or subscriber-only data views.

If you only paid and never signed in (or only looked at free features), applying within 14 days means the charge is refunded to your card.

6. Refund Requests After Active Use

Once the VIP account has been actively used (as defined above), a refund is considered only in the following exceptional cases, even within the 14-day window:

Situation Refund
Service unusable due to an ongoing technical fault Full or pro-rata refund
Subscribed to the wrong plan by mistake and reported as soon as noticed Full refund
Change of mind only No refund — the subscription is cancelled and access continues until the end of the period

7. Mobile In-App Purchases

For purchases made through the Apple App Store or Google Play, refunds and subscription management are subject to that store's policies. Refund requests for these purchases must be submitted directly through the App Store / Google Play; iTahmin cannot directly refund amounts collected by a store.

8. Cases Where No Refund Is Issued

  • Change-of-mind requests made after the VIP account has been actively used
  • Requests based on dissatisfaction with analysis/data outcomes (as no outcome is guaranteed)
  • Suspension of the account for breach of the Terms of Service (automation, multiple accounts, bot use, unlicensed data scraping, account sharing, etc.)
  • Closure of the account on suspicion of a legal violation or at the request of a competent authority
  • Repeated refund requests showing a pattern of abuse from the same user/IP/card

9. Abuse Prevention

Where a user is found to systematically subscribe, use the service and then request a refund, future purchases may be refused and the account may be suspended without notice. This protects the rights of honest customers.

10. Refund Process

  1. Request: Send your refund request to destek@itahmin.com. Include your account email and payment details (for a card subscription: the payment date and amount, or the invoice number; for mobile: the store order ID).
  2. Review: We review your request within 3 business days at the latest and notify you of the outcome in writing. Your sign-in/access records are checked to confirm active use.
  3. Refund: Approved refunds are issued to the card used for payment; once the refund reaches the payment provider it usually appears on your card statement within 5-10 business days, and your bank may take additional time. Section 7 applies to mobile refunds.

11. Pro-Rata Refund Calculation

Where a pro-rata refund is issued exceptionally (e.g. an ongoing technical fault), it is calculated as follows:

Refund = (Period Fee × Remaining Days) / Total Days in Period

Days already used count as full days.

12. Disputes

If you are not satisfied with the response to your refund request:

  • Turkish consumers may apply to the Consumer Arbitration Committee or Consumer Court.
  • EU consumers may refer the matter to the competent consumer dispute resolution (ADR) body in their country of residence.

13. Contact