iiTahmin.com

Refund Policy

Last updated: 28 May 2026

Refund Policy

This Refund Policy describes the refund terms for Pro subscriptions purchased through iTahmin.com ("iTahmin"). It is prepared in line with the EU Consumer Rights Directive (2011/83/EU), the Turkish Consumer Protection Law No. 6502 and Distance Sales Regulation.

1. Merchant of Record

All payments are processed by Paddle.com Market Limited ("Paddle") as the Merchant of Record. Refunds are issued through Paddle to the original payment method.

2. Digital Content and Waiver of the Right of Withdrawal

The Pro subscription is supplied as digital content and your Pro access is activated immediately upon order confirmation. Accordingly:

  • Under Article 16(m) of EU Consumer Rights Directive 2011/83/EU, and
  • Under Article 15/1-(ğ) of the Turkish Distance Sales Regulation,

where performance of the service has begun with the consumer's prior express consent, the 14-day right of withdrawal is lost.

By ticking the checkout statement "I want the service to start immediately and I accept that I lose my right of withdrawal," you expressly waive this right.

3. Goodwill Refund Policy (14 Days — Unused)

Even though the statutory right of withdrawal is waived, our customer-satisfaction policy grants a full refund under the following conditions:

  • The request is made within 14 calendar days of purchase, and
  • You have not actively used your Pro account.

Definition of "active use": logging into your Pro account at least once after purchase, accessing AI analysis/insight features, premium match-detail screens, or subscriber-only data views.

If you only paid and never signed in (or only viewed free features), a full refund will be issued when you request within 14 days.

4. Refund Requests After Active Use

After active use of the Pro account (as defined above), even within the 14-day window, refunds are only considered in the following exceptional cases:

Situation Refund
Persistent technical fault preventing use of the Service Full or pro-rata refund
Accidental subscription to the wrong plan, flagged immediately Full refund
Auto-renewal noticed and contested within 7 days Full refund
Pure change of mind No refund

5. Non-Refundable Cases

Refunds are not issued in the following cases:

  • Pure change-of-mind requests after the Pro account has been actively used
  • Account suspension due to Terms of Service breach (automation, multiple accounts, bot use, unlicensed data scraping, etc.)
  • Account closure due to suspected legal breach or request from competent authorities
  • Refund requests displaying repeated abuse patterns from the same user / card / IP

6. Abuse Prevention

Where users are detected systematically purchasing, using and then requesting refunds:

  • Future purchases may be blocked.
  • The account may be suspended without prior notice.
  • Paddle's fraud-prevention system may also independently decline transactions.

This protects the rights of legitimate customers.

7. Refund Process

  1. Request: Send your refund request to destek@itahmin.com. Please include your account email and the Paddle order ID (available in the invoice email from Paddle).
  2. Review: We review your request within 3 business days and reply in writing. Login / access logs are reviewed to verify whether the account was actively used.
  3. Refund: Approved refunds are issued via Paddle.com Market Limited to the original payment method (card, bank transfer, digital wallet, etc.). This typically takes 5–10 business days; your bank or card issuer may add further processing time.

8. Pro-Rata Calculation

Where a pro-rata refund is granted exceptionally (e.g. ongoing technical issue), the refund is calculated as follows:

Refund = (Total Fee × Remaining Days) / Total Subscription Days

Used days are counted as full days.

9. Currency and Tax

Refunds are processed in the currency of the original purchase. Because VAT/GST and other sales taxes are handled by Paddle, the refund amount covers the full tax-inclusive amount; no additional tax deduction applies.

10. Auto-Renewal and Advance Notice

  • Monthly subscriptions auto-renew each month; Paddle sends a renewal notice 3 days in advance.
  • Annual subscriptions: a renewal notice is sent 7 days in advance.
  • To stop renewal, simply cancel via your profile or via support; future renewals will be stopped and you keep access until the end of the current period.

11. Disputes

If you are not satisfied with the response to your refund request:

  • Turkish consumers may contact the Consumer Arbitration Committee or Consumer Court.
  • EU consumers may use the EU Online Dispute Resolution Platform (https://ec.europa.eu/consumers/odr).
  • For Paddle-specific transaction disputes you may also contact Paddle support (help.paddle.com).

12. Contact