iTahminiTahmin.com

Refund Policy

Last updated: 22 June 2026

Refund Policy

This Refund Policy describes the refund terms for VIP access purchased through iTahmin.com ("iTahmin"). It is prepared in line with the EU Consumer Rights Directive (2011/83/EU), the Turkish Consumer Protection Law No. 6502 and Distance Sales Regulation. iTahmin is a sports statistics platform; it does not offer betting and no analysis outcome is guaranteed.

1. Payment Methods

VIP access can be purchased through three methods:

  • Bank transfer / EFT (web — one-time, day-based)
  • Crypto / USDT (web — one-time, day-based)
  • Mobile in-app purchase (Apple App Store / Google Play)

Refund terms differ by payment method, as set out separately below.

2. Digital Content and the Right of Withdrawal

VIP access is supplied as digital content/service and your access is activated immediately upon order confirmation. In addition, before purchasing you can evaluate the service through a free trial and the free features. Because the digital content is performed immediately and a trial is available before purchase:

  • Under Article 15/1-(ğ) of the Turkish Distance Sales Regulation, and
  • Under Article 16(m) of EU Consumer Rights Directive 2011/83/EU,

the 14-day statutory right of withdrawal does not apply to these purchases. By completing your purchase you request that performance of the digital content begin immediately and acknowledge that you access the content instantly.

3. Goodwill Refund Policy (Bank Transfer/EFT — Unused)

Even though the statutory right of withdrawal does not apply, our customer-satisfaction policy grants a full refund for bank transfer/EFT payments under the following conditions:

  • The request is made within 14 calendar days of purchase, and
  • You have not actively used your VIP account.

Definition of "active use": logging into your VIP account at least once after purchase; accessing AI analysis/insight features, premium match-detail screens, or subscriber-only data views.

If you only paid and never signed in (or only viewed free features), a full refund will be issued to your sending bank account when you request within 14 days.

4. Crypto (USDT) Payments

Because crypto payments are irreversible on the blockchain, crypto purchases are, as a rule, non-refundable. In exceptional cases attributable to us (such as a persistent technical fault), any remedy granted is provided as additional access days or account credit instead of a monetary refund.

5. Mobile In-App Purchases

For purchases made through the Apple App Store or Google Play, refunds and subscription management are subject to the relevant store's policies. You must submit refund requests for these purchases directly through the App Store / Google Play; iTahmin cannot directly refund collections made through the store.

6. Refund Requests After Active Use

After active use of the VIP account (as defined above), even within the 14-day window, refunds are only considered in the following exceptional cases:

Situation Refund
Persistent technical fault preventing use of the Service Full or pro-rata refund
Accidental subscription to the wrong plan, flagged immediately Full refund
Pure change of mind No refund

7. Non-Refundable Cases

  • Pure change-of-mind requests after the VIP account has been actively used
  • Requests based on dissatisfaction with analysis/data outcomes (since no outcome is guaranteed)
  • Account suspension due to Terms of Service breach (automation, multiple accounts, bot use, unlicensed data scraping, account sharing, etc.)
  • Account closure due to suspected legal breach or request from competent authorities
  • Refund requests displaying repeated abuse patterns from the same user / IP

8. Abuse Prevention

Where users are detected systematically purchasing, using and then requesting refunds, future purchases may be blocked and the account may be suspended without prior notice. This protects the rights of legitimate customers.

9. Refund Process

  1. Request: Send your refund request to destek@itahmin.com. Please include your account email and payment details (for bank transfer: sender name and receipt/reference; for crypto: the transaction ID; for mobile: the store order ID).
  2. Review: We review your request within 3 business days and reply in writing. Login / access logs are reviewed to verify whether the account was actively used.
  3. Refund: Approved bank-transfer refunds are issued to your sending bank account and typically take 3–7 business days; your bank may add further processing time. For crypto and mobile refunds, the relevant sections above apply.

10. Pro-Rata Calculation

Where a pro-rata refund is granted exceptionally (e.g. ongoing technical issue), the refund is calculated as follows:

Refund = (Total Fee × Remaining Days) / Total Access Days

Used days are counted as full days.

11. Disputes

If you are not satisfied with the response to your refund request:

  • Turkish consumers may contact the Consumer Arbitration Committee or Consumer Court.
  • EU consumers may refer the matter to the competent consumer dispute resolution (ADR) body in their country of residence.

12. Contact